Everything You Need to Know About BonusGame
BonusGame is built for Pakistan players who want a straightforward, reliable place to bet
on cricket, enjoy live casino tables and spin through hundreds of slot titles — all using
PKR. Whether you have just registered or you have been with us for a while, this FAQ page
covers the most common questions we receive from players across Pakistan. Read through the
sections below, and feel free to navigate the platform using the header menu for anything
not covered here.
From understanding how JazzCash deposits work to checking your bonus wagering progress,
we have tried to keep every answer clear and practical. No jargon, no runaround — just
straight answers so you can get back to what matters: the game.
Tip for Pakistan players: Most deposit and withdrawal queries are resolved
fastest by checking your JazzCash or Easypaisa transaction history first. Platforms sometimes
show a processing delay that has already cleared on the wallet side.
Account Questions
Registration, login, verification and account settings.
Creating an account takes under two minutes. Click
Register
in the top navigation, fill in your mobile number or email address, choose a strong
password and confirm you are 18 or above. Once submitted, you will receive a
verification code on your phone. Enter it and your account is live. You can then
add your payment method — JazzCash, Easypaisa, Raast or bank transfer — and make
your first PKR deposit straight away.
Go to the
Login page and click the "Forgot password?" link just
below the password field. Enter the mobile number or email linked to your account.
You will get a reset code within a minute or two. Enter the code, set your new
password and log back in normally. If you do not receive the code, check your
spam folder or make sure your JazzCash number is entered correctly — without the
country code prefix in some cases.
No. Each player is allowed a single account only. Duplicate accounts are flagged
automatically and may result in suspension of all related accounts and forfeiture of
any bonuses. If you accidentally created two accounts, contact support to merge or
close the duplicate before making any deposits. Keeping one account also means your
VIP points and bet history are all in one place, which is much easier to manage.
Verification is required before processing your first withdrawal. Log in, go to your
Account Settings and upload a clear photo of your CNIC (front and back). The review
usually completes within 24 hours. Once verified, your withdrawal limits increase and
future withdrawals process faster. Players who use Raast or bank transfer for
withdrawals need their bank account name to match the name on the CNIC exactly.
Deposits & Withdrawals
PKR payments, JazzCash, Easypaisa, Raast and processing times.
BonusGame supports the most popular Pakistan payment channels:
JazzCash,
Easypaisa,
Raast,
standard
bank transfer, debit/credit cards and other mobile wallets.
All transactions are processed in PKR so there are no currency conversion fees to
worry about. The minimum deposit amount and processing times may vary slightly by
method — JazzCash and Easypaisa are typically instant, while bank transfers can
take a few hours during non-business hours.
JazzCash
Easypaisa
Raast
Bank Transfer
Cards
For verified accounts, withdrawals to JazzCash and Easypaisa are typically processed
within a few hours. Bank transfers and Raast withdrawals can take slightly longer
depending on banking hours. Pending withdrawals appear in your account dashboard
under the Transactions tab. If a withdrawal shows "pending" for more than 24 hours,
make sure your account is fully verified and your payment details are entered
correctly. Unverified accounts may experience longer hold times on their first
withdrawal.
Minimum deposit amounts vary by payment method but are kept low so players at every
level can participate. JazzCash and Easypaisa typically have a lower minimum entry
point compared to bank transfer. Maximum deposit limits depend on your account
verification level — fully verified accounts enjoy higher daily and monthly limits.
All amounts are displayed in PKR on the deposit screen before you confirm, so there
are no surprises. If you need higher limits for a specific payment method, complete
your CNIC verification first.
First, check your JazzCash or Easypaisa transaction history to confirm the payment
actually went through on the wallet side. If it shows as successful there but your
BonusGame balance has not updated after 15 minutes, note down the transaction
reference number and reach out via the support channel. Provide the exact PKR amount,
the time of transaction and the reference ID. This speeds up the investigation
considerably. Do not attempt the same deposit a second time until the first one is
confirmed, to avoid a double charge.
Bonuses & Promotions
Welcome offers, free spins, cashback and wagering requirements.
After creating your account, head to the
Promotions page
to see the current welcome offer. Most welcome bonuses are activated automatically
on your first qualifying PKR deposit. Make sure you meet the minimum deposit threshold
stated in the promotion details. The bonus funds are added to your promotional wallet
and become available for betting once any activation conditions are met. Always read
the specific terms on the Promotions page as offers are updated regularly.
A wagering requirement means you need to bet the bonus amount a certain number of
times before you can withdraw it as real PKR. For example, a 10x wagering requirement
on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in qualifying
bets. Your progress is tracked in real time in the Promotions section of your account
dashboard. Sports bets on cricket, PSL and football typically count at 100% towards
wagering, while some casino games may count at a lower rate — always check the
individual promotion terms.
Yes, most bonuses carry an expiry period — typically between 7 and 30 days depending
on the specific offer. If the wagering requirement is not completed within the validity
window, the bonus and any winnings generated from it are removed from your account.
You will always see the expiry date displayed in your active bonuses panel. To avoid
missing out, activate bonuses only when you are ready to play regularly over the
coming days. Check the
Promotions page for current validity
periods.
Sports Betting
Cricket, PSL, T20, football, accumulators and live betting.
BonusGame covers a wide range of sports with Pakistan players in mind. Cricket is
front and centre — you will find markets for Pakistan Super League (PSL), T20
internationals, One-Day Internationals, Test matches and domestic tournaments.
Football coverage includes top European leagues and international fixtures. Esports
markets are also available for players who follow competitive gaming. Head to the
Betting section to browse the full list of available markets
and upcoming fixtures.
Yes. Live in-play betting is available on PSL fixtures and most major cricket events.
Odds update ball by ball so you can react to what is happening on the pitch in real
time. You can place bets on match winner, next wicket, over totals and several other
markets mid-match. The
Bet section gives you a streamlined
interface for quick single or accumulator bets without navigating away from the live
scores feed. Make sure your balance is topped up before the match starts so you are
ready to bet at the right moment.
Select multiple outcomes from different events and they will be automatically combined
into an accumulator in your bet slip. The total odds multiply together, so even a
small PKR stake can return a sizeable amount if all your selections come in. You can
see the potential payout displayed in real time on the bet slip before confirming.
Accumulators are a popular choice among Pakistan cricket fans who want to pick
winners across multiple PSL matches in a single gameweek.
Casino & Live Casino
Slots, table games, live dealers and RNG games.
The
Casino section hosts hundreds of slot titles, classic and
modern table games including Roulette, Blackjack and Baccarat, plus instant-win and
RNG games. Game categories are clearly labelled so you can filter by type, provider
or popularity. New titles are added regularly. All games are playable directly from
your browser or the BonusGame app — no additional plugins or downloads are needed
beyond the main app itself.
Live Casino streams real dealers directly to your screen
via HD video. You join a table, place your PKR bets using the on-screen controls
and the dealer handles the cards or wheel in real time. Available games include
Live Baccarat, Live Roulette, Live Blackjack and Teen Patti among others. Tables
run 24/7 with PKR betting limits that suit both casual and high-stake players.
A stable internet connection gives the best experience — the BonusGame mobile app
is optimised for 4G streaming so even players outside major cities can enjoy
smooth live play.
Mobile App
Downloading, installing and using the BonusGame app in Pakistan.
The app is available directly from the
Download page —
no app store required. Visit the Download page on your phone's browser, tap the
download button and follow the on-screen installation steps. On Android, you may
need to allow installation from unknown sources in your device settings for a
moment. On iOS, follow the profile installation prompt. The app is lightweight,
installs quickly and gives you the full BonusGame experience including live PSL
betting, Live Casino and instant PKR deposits.
Yes, the app is completely free to download and install. There are no subscription
fees or app charges. Your PKR balance, bonuses, bet history and VIP points all sync
instantly between the app and the website, so you can switch between devices without
losing anything. The app also sends push notifications for live score updates and
new promotion alerts, which many Pakistan players find very useful during PSL season.
First, check your internet connection — switch between mobile data and Wi-Fi to
rule out a connectivity issue. If the app loads but is slow, clear the app cache
in your phone settings and restart. If it fails to open entirely, uninstall and
reinstall the latest version from the
Download page, as an
outdated version can cause compatibility issues. Your account data is stored server-side
so reinstalling will not affect your balance or bet history. If the problem persists,
the desktop site works fully on all mobile browsers as a backup.
Responsible Gaming: BonusGame is for adults aged 18 and above only.
Use the deposit limit and session reminder tools in your account settings to stay in
control of your time and budget. For further guidance, visit our
Responsible Gaming page.