Privacy Policy – Bonus Game Pakistan

01 Introduction

This Privacy Policy explains how Bonus Game ("we", "us", "our") collects, uses, stores, and protects the personal information of players and visitors who use the Bonus Game platform, accessible at bonusgame.vu. It applies to the website, the Android application, and the iOS progressive web application.

We understand that sharing personal information online requires trust. This policy is written in plain language because we believe you deserve to know exactly what happens with your data — without having to wade through pages of legal text to find out. If something is unclear, our support team is available around the clock via live chat to answer your questions.

This Privacy Policy should be read alongside the Bonus Game Terms and Conditions and Responsible Gaming guidelines. By creating a Bonus Game account or continuing to use the platform, you acknowledge that you have read and understood this policy.

02 Data Controller

Bonus Game is the data controller for the personal information collected through this platform. As data controller, we are responsible for deciding why and how your personal data is processed, and for ensuring that processing is carried out lawfully and securely.

All queries regarding the use of your personal data — including access requests, correction requests, and deletion requests — should be directed to the Bonus Game support team through the live chat on the platform. Contact details are also available in the footer of every page.

03 What Personal Data We Collect

The following categories of personal data may be collected by Bonus Game depending on how you interact with the platform:

We do not collect full payment card numbers, PIN codes, or mobile wallet passwords. Such sensitive credentials are handled exclusively by the respective payment processors and are never transmitted to or stored on Bonus Game servers.

04 How We Collect Your Data

Bonus Game collects personal data through the following means:

• Direct submission: Information you provide when creating an account, completing identity verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical data collected automatically when you use the platform, including your IP address, device identifiers, browser type, operating system, pages visited, and session timestamps. This data is collected through server logs and analytics tools.
• Cookies and tracking technologies: Small files stored on your device that help us remember your preferences, maintain your login session, and understand how different parts of the platform are used. See the Cookies section below for full details.
• Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, the relevant payment provider shares a transaction reference and confirmation status with us. We do not receive your full financial credentials from these providers.
• Identity verification services: Where KYC (Know Your Customer) verification is required, we may use a third-party verification service that processes your identity documents and returns a verification result to us.

05 How We Use Your Personal Data

Your personal data is used only for the purposes listed below. We do not use it for any purpose that is incompatible with the reason it was originally collected.

• Account management: To create, maintain, and secure your Bonus Game account, including processing logins and managing your account settings.
• Transaction processing: To process PKR deposits and withdrawals via your chosen payment method and to maintain an accurate record of your account balance.
• Identity verification: To confirm your age and identity in line with our 18+ policy and to comply with anti-money laundering obligations.
• Platform delivery: To provide access to the sportsbook (cricket, PSL, T20, football, esports), casino, live casino, and other platform features.
• Bonus and promotion administration: To credit bonuses to your account, track wagering progress, and administer promotions such as welcome offers and VIP rewards.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, multiple accounts, and other prohibited conduct.
• Responsible gaming: To apply deposit limits, session reminders, and self-exclusion settings that you configure, and to monitor for patterns that may indicate problem gambling in order to offer support proactively.
• Customer support: To respond to your queries, complaints, and requests via live chat or email.
• Platform improvement: To analyse how players use the platform and to improve features, game selection, and the overall user experience.
• Marketing communications: To send you promotional emails or in-app notifications about new games, bonuses, and offers — but only where you have opted in to receive such communications.

06 Legal Basis for Processing

Where applicable data protection principles require us to identify a lawful basis for processing personal data, we rely on one or more of the following:

• Contract performance: Processing that is necessary to deliver the services described in our Terms and Conditions — for example, processing your deposits and withdrawals, or crediting a bonus to your account.
• Legitimate interests: Processing that serves the genuine operational interests of Bonus Game and does not override your rights — for example, fraud detection, security monitoring, and platform analytics.
• Legal obligation: Processing required to comply with applicable laws — for example, identity verification and the retention of transaction records.
• Consent: Processing based on a clear and freely given opt-in from you — for example, sending marketing emails. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

07 Sharing Your Personal Data

Your data may be shared with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, acquiring banks, and card networks — solely to process your PKR transactions.
• Identity verification providers: Third-party KYC services that process your identity documents to confirm your age and identity. These providers are contractually bound to handle your data securely and only for verification purposes.
• Game software providers: Casino and live casino software suppliers receive the minimum data required to load and operate games within your account session.
• Analytics and performance tools: Aggregated, anonymised data may be shared with analytics platforms to help us understand platform usage patterns. This data does not identify you personally.
• Legal authorities: Where required by applicable law or a valid legal order, we may disclose personal data to law enforcement, regulatory bodies, or courts. We will notify you of such requests where we are legally permitted to do so.

All third-party processors engaged by Bonus Game are required to implement appropriate security measures and are prohibited from using your data for their own independent purposes.

08 Payment Data & PKR Transactions

All financial transactions on Bonus Game are conducted in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast, bank transfer, or card, the payment is processed directly by the relevant payment service provider through their own secure environment.

Bonus Game stores the following transaction data for each deposit and withdrawal:

• Transaction reference number and status (successful / pending / failed).
• Amount in PKR, date, and time of the transaction.
• Payment method type (e.g., JazzCash, bank transfer) — but not your full account number, card number, or wallet PIN.

This data is retained to maintain accurate account records, to process withdrawal requests to the correct payment source, and to resolve any disputes relating to transactions. Transaction records are never used for any purpose unrelated to your account.

09 Data Retention

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the full duration your account is open and active on the platform.
• Transaction records: Retained for a minimum of five years following the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for the period your account is active, plus a minimum of five years following account closure.
• Support communications: Live chat logs and email correspondence are retained for a minimum of two years to support dispute resolution.
• Self-exclusion records: If you self-exclude from the platform, relevant records are retained indefinitely to prevent re-registration during the exclusion period.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

10 Security Measures

Bonus Game implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include:

• TLS encryption: All data transmitted between your device and Bonus Game servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Password hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. Bonus Game staff cannot view your password in plain text.
• Access controls: Personal data is accessible only to Bonus Game staff who have a legitimate operational need, and access is logged and reviewed.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent use.
• Regular reviews: Our security practices are reviewed periodically to ensure they remain effective against evolving threats.

While we take every reasonable step to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone, and log out of your account when using a shared device.

11 Cookies & Tracking Technologies

Bonus Game uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without disrupting the platform.
• Performance cookies: Collect anonymised data about how players use the platform — for example, which pages are visited most frequently. This helps us identify areas for improvement.
• Preference cookies: Remember your account settings and preferences, such as your selected language or responsible gaming tool configuration.
• Marketing cookies: Used only where you have opted in to receive marketing communications. These help us understand which promotions are most relevant to you and avoid sending offers you have already seen.

You can control non-essential cookies through your browser settings. Disabling performance or preference cookies may affect some platform functionality but will not prevent you from accessing the core gaming and betting features.

12 Your Data Rights

As a Bonus Game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat and we will respond within a reasonable timeframe:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this in a clear, structured format.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You can request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligations to retain certain records.
• Right to restriction: You can ask us to pause the processing of your data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: Where processing is based on your consent or a contract, you can request a copy of your data in a machine-readable format.
• Right to object: You can object to processing based on legitimate interests — for example, if you believe our use of your data for analytics is not justified in your specific case.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without penalty.

13 Marketing Communications

Bonus Game may send you promotional emails and in-app notifications about new games, cricket betting markets for upcoming PSL and T20 fixtures, bonus offers, free spins, and VIP programme updates — but only if you have opted in to receive such communications at the time of registration or through your account settings.

We will never send unsolicited SMS messages or make outbound marketing calls to your mobile number. All marketing emails include a clearly visible unsubscribe link. You can also manage your communication preferences at any time from within the Notifications section of your account settings.

Opting out of marketing communications will not affect your ability to receive important transactional notifications such as deposit confirmations, withdrawal updates, or security alerts — these are sent regardless of your marketing preference as they are necessary for account operation.

14 Minors & Under-18 Protection

If you believe that a minor has registered on Bonus Game, please contact our support team immediately via live chat. We take under-age access extremely seriously and will act on any credible report without delay.

We encourage parents and guardians to make use of parental control software to prevent minors from accessing online gaming platforms. Further guidance on protecting young people from online gambling content is available on our Responsible Gaming page.

15 Changes to This Privacy Policy

Bonus Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will notify you via the email address registered to your account or through a prominent notice on the platform, at least seven days before the changes come into effect where practically possible.

The "Last updated" date displayed at the top of this page will always reflect the date of the most recent revision. We recommend checking this page periodically, particularly after receiving any notification of a policy update. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.

16 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the Bonus Game support team. We are available 24 hours a day, seven days a week via the live chat widget on the platform.

You can also reach us by email — our contact address is displayed in the footer of every page on the site. Please include "Privacy Request" in your subject line so your message is routed to the correct team member promptly.

We aim to respond to all privacy-related queries within three business days. For formal data access or deletion requests, we will provide a full response within 30 days of receiving your request, in line with standard data protection practice.