Player Wellbeing

Responsible Gaming – Play Safe at Bonus Game

Gaming at Bonus Game is meant to be enjoyable entertainment — not a way to earn money or escape problems. We give every Pakistan player the tools to stay in control, set personal limits, and take a break whenever they need one.

Our commitment: your wellbeing always comes before your wagers.
Quick Help
Set deposit limits instantly
Enable session time reminders
Take a cooling-off break
Self-exclude from the platform
Reality check pop-ups available
All tools available free in your account settings — no waiting, no forms.
Adults Only (18+)
24/7 Support
Instant Limit Controls
Self-Exclusion Available
Budget Tools in PKR

Our Commitment to Responsible Gaming

At Bonus Game, we genuinely care about how gaming fits into your everyday life. Whether you enjoy following the Pakistan Super League (PSL) on our sportsbook, spinning slots in the casino, or joining the action at the live casino tables, the experience should always be a fun recreational activity — something you look forward to, not something that causes stress, financial pressure, or conflict at home.

We know that for a small number of players, gambling can become more than just entertainment. It can start to feel compulsive, and it can impact finances, relationships, and mental wellbeing. Responsible gaming is our way of making sure we are always on your side — providing practical, accessible tools so that staying in control is easy for every player in Pakistan.

This page explains every tool and feature we have built for your protection, how to spot if gaming habits are becoming unhealthy, and how to reach out to our support team if you ever need help. None of these tools cost anything to use. They are all built into your Bonus Game account and can be activated at any time from your account settings panel — no lengthy process, no waiting period for setting limits down, and no judgement from our team.

A few things to keep in mind that our whole team believes in: gaming should always be funded from disposable income, never borrowed money. You should never chase losses — the outcomes of casino games and sports betting are determined by chance, and no strategy can change the fundamental house edge or the result of a cricket match. Set a budget before you start your session, and stick to it, just as you would for any other leisure activity like watching a match at the ground or going out with friends on the weekend.

Remember: The Bonus Game platform is strictly for adults aged 18 and above. If you think a young person in your household may be accessing the platform, please contact our support team immediately and consider using parental control software on shared devices.

Warning Signs to Watch Out For

Problem gambling does not appear overnight — it usually builds gradually. The sooner you notice the signs, the easier it is to get back on track. Here are some common warning signs that gaming may be becoming a problem:

1

Spending More Than You Can Afford

You find yourself depositing more PKR than you originally planned, or using money set aside for bills, household expenses, or family needs.

2

Chasing Losses

After a losing session you immediately deposit again trying to win back what you lost, often ending up in a deeper loss. This is one of the clearest signs that gaming is no longer recreational.

3

Gaming Feels Compulsive

You find it difficult to stop even when you want to, or you feel restless and irritable when you are not able to play or place bets.

4

Hiding Your Activity

You feel the need to be secretive about how much time or money you spend on Bonus Game, or you lie to family members about your activity.

5

Neglecting Responsibilities

Work, studies, family time, or daily responsibilities are being affected because you are spending too much time gaming or thinking about gaming.

6

Borrowing Money to Play

You are taking loans, using credit, or borrowing from friends and family specifically to fund gaming activity. This is a serious sign that needs immediate attention.

If you recognise yourself in two or more of the signs above, we strongly encourage you to use our self-exclusion tool or take a cooling-off break immediately. Our live support team is available 24/7 and will help you activate these tools without any delay.

How to Set Your Responsible Gaming Limits

Setting limits is quick and easy on Bonus Game. All tools are accessible directly from the Responsible Gaming section inside your account settings. Here is a step-by-step guide:

1

Log In to Your Account

Visit the login page and enter your registered email and password to access your Bonus Game account dashboard.

2

Go to Account Settings

Click on your profile icon at the top right corner of the screen, then select "Account Settings" from the dropdown menu.

3

Select Responsible Gaming

Find the "Responsible Gaming" tab within your account settings. This is where all your self-management tools are grouped together in one place.

4

Choose and Apply Your Limit

Select the tool you want — deposit limit, session time limit, loss limit, wager limit, or reality check frequency — enter your preferred value in PKR or time, and confirm. Limits take effect immediately.

5

Modifying Limits

You can reduce a limit at any time and the change takes effect straight away. Increasing a limit or removing one requires a short cooling-off period to ensure you are not acting impulsively after a losing session.

Quick Self-Assessment

Ask yourself these questions honestly. If you answer "yes" to more than two, consider using our limit tools or speaking to our support team.

Have I ever spent more on gaming than I planned to in a single session?
Do I sometimes deposit using JazzCash or Easypaisa right after a loss to try to recover?
Have I ever hidden my gaming activity or its cost from someone close to me?
Does gaming sometimes interfere with my work, studies, or family time?
Do I feel anxious, irritable, or low when I am not able to play or bet?
Have I ever used borrowed money — a loan, credit, or someone else's funds — to deposit?

This self-assessment is for personal reflection only. It is not a diagnostic tool. If you are concerned about your gaming habits, our support team can help you choose the right next step — whether that is setting a deposit limit, taking a break, or self-excluding for a longer period.

Set a PKR Budget Before You Play

The simplest responsible gaming practice is also the most effective: decide how much PKR you are comfortable spending before you open the platform — and treat that amount exactly as you would treat the cost of any other leisure activity.

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Daily Limit

Set a daily PKR deposit cap that fits your budget without affecting household expenses.

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Weekly Limit

A weekly cap gives you a bigger picture view of your spending across the whole week.

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Monthly Limit

Monthly deposit limits are ideal for players who want to manage their gaming budget just like any other monthly expense.

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Time Limit

Set a session time limit so the platform reminds you when you have been playing for your chosen duration.

Need to Talk to Someone?

Our responsible gaming support team is available 24 hours a day, seven days a week via live chat. If you want to set a limit, take a break, or self-exclude, we will help you do it instantly — no forms, no delays.

Live Chat — available in your account dashboard 24/7
Strictly 18+ Only
Bonus Game is for adults only. If you suspect a minor is using your account or device, please contact our support team immediately and change your account password. Consider enabling device-level parental controls on shared phones and tablets.

Your Self-Control Tools

Every tool below is free, instant, and available inside your Bonus Game account settings.

Deposit Limits

Set a maximum PKR deposit amount per day, week, or month. Once you hit your limit, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately.

Instant Effect

Loss Limits

Cap the total amount you can lose in a given time period. When your net loss reaches the limit you have set, your session ends automatically to prevent further losses in that period.

Protects Your Budget

Session Time Limits

Choose how long a single gaming session should last. When your time is up, the platform will display a reminder and give you the option to end your session or extend it consciously.

Stay Time-Aware

Reality Check Pop-Ups

Get a regular on-screen reminder showing how long you have been playing and your net result for the session. Reality checks help you stay aware of time and money without breaking the fun entirely.

Keeps You Grounded

Cooling-Off / Time-Out

Take a short break from the platform for 24 hours, 48 hours, one week, or one month. During a time-out you cannot log in or deposit. This is ideal after a stressful session or a run of bad luck.

Short-Term Break

Self-Exclusion

If you feel you need a longer break, self-exclusion allows you to block access to your Bonus Game account for an extended period — from six months up to five years or permanently. During self-exclusion, your account is locked and no new accounts can be created using your details.

Strongest Protection

Practical Tips for Safe Play

Only Use Spare Money

Only deposit PKR from your disposable income — money left over after all household bills, groceries, and responsibilities are covered. Never borrow to fund gaming.

Take Regular Breaks

Long uninterrupted sessions cloud your judgement. Step away every hour, have a cup of chai, and come back refreshed — or simply stop for the day if your budget is spent.

Never Play to Escape

Gaming while stressed, anxious, depressed, or after a conflict is a risk factor for problem gambling. If you are not in a good headspace, close the app and return another day.

Enjoy the Game, Not Just Wins

Whether it is PSL cricket betting, live casino, or slots — the entertainment itself is the product. Approach it like watching a T20 match: sometimes your team wins, sometimes they do not.

Responsible Gaming FAQs

Log in to your account, go to Account Settings, and select the Responsible Gaming tab. From there you can set a daily, weekly, or monthly PKR deposit limit. The limit takes effect immediately once you confirm it. If you want to lower an existing limit, the change happens straight away. Increasing a limit requires a short cooling-off period.

A time-out (also called a cooling-off break) is a short-term option — you can choose 24 hours, 48 hours, one week, or one month. It is ideal after a stressful session or if you simply need a brief pause. Self-exclusion is a longer-term measure — from six months up to five years or permanently. During self-exclusion, your account is fully blocked and you cannot create a new account using your registered details. Both tools are available in your account settings.

Yes. Any balance remaining in your Bonus Game account at the time of self-exclusion can still be withdrawn. Contact our support team via live chat and they will process the withdrawal to your JazzCash, Easypaisa, Raast, or bank account in PKR. Active bonuses with incomplete wagering requirements will be forfeited as part of the self-exclusion process in line with our Terms and Conditions.

Reality check pop-ups are on-screen notifications that appear at regular intervals during your gaming session. They display how long you have been playing and your net result for that session. You can set the frequency to every 30 minutes, every hour, or every two hours in your Responsible Gaming settings. When the pop-up appears, you can choose to continue playing, end your session, or review your account limits.

Never share your Bonus Game login credentials or leave your account logged in on a shared device. Use a strong, unique password and enable any two-factor authentication options available in your account security settings. On shared phones or tablets, consider using device-level parental control features or a separate user profile. If you believe a minor has accessed your account, contact our support team immediately so we can secure your account and investigate.

Yes — our live chat support team is available 24 hours a day, seven days a week and is familiar with the needs of players in Pakistan. Whether you want to set a PKR deposit limit, take a break, or talk through what self-exclusion means for your account, our team is ready to help you immediately and without judgement. You can access live chat from the help icon within your account dashboard.

Play Smart, Stay in Control

Join Bonus Game and enjoy cricket betting on PSL and T20 matches, casino games, and live casino — all in PKR via JazzCash or Easypaisa. Your responsible gaming tools are ready from the moment you register. Set your limits, enjoy the entertainment, and play at your own pace.